Delete Your Account

We're sorry to see you go. Here's what you need to know.

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We're sad to see you go...

What gets deleted

When you delete your FitHelix account, the following data is permanently removed:

  • User profile (name, email, body metrics)
  • All diet entries and nutrition records
  • Uploaded food photos and label images
  • AI Coach (Nour) conversation history and memories
  • Workout and strength-training details stored with your account, and any historical server workouts or routes
  • Health summaries you chose to sync to your account
  • Achievements and streaks
  • Emotional Insights data (if enabled)

What is not deleted

  • Apple Health records: meals, water, workouts, and routes already saved to Apple Health stay in Apple Health. Manage or delete them in the Health app.
  • App Store subscription: deleting your account does not cancel App Store billing. Cancel it in your Apple Account subscription settings (Settings → your name → Subscriptions).

Data processing timeline

1

Immediately

Your account and its user-facing records — profile, diet entries, workouts, photo records, conversation history, memories, achievements, and Emotional Insights data — are removed, and you are signed out on all devices.

2

Cleanup (usually within 30 days)

Stored photo files are deleted and linked sign-in providers (such as Sign in with Apple) are revoked. Until each step is acknowledged we keep only the minimum technical record needed to finish it, and it cannot restore your account.

3

Within 90 days

Database backup copies are rotated and overwritten. Your data no longer exists in any of our systems.

4

Ongoing

Any cached data in third-party services (Sentry crash reports, if enabled) expires per their retention policies (typically 90 days).

Before you delete

Export your data first

In the app, go to Profile → Settings → Data management → Export data to prepare a copy of your records and choose where to save or share it. This includes your profile, diet entries, workout details stored with your account, conversation history, and achievements.

How to delete your account

  1. Open the FitHelix app
  2. Tap the Profile tab, then tap Settings
  3. Tap Account & security
  4. Tap Delete account and review what will be deleted
  5. Type DELETE to confirm, then tap Delete account

This action is irreversible

Once confirmed, all your data will be permanently deleted and cannot be recovered. Please make sure to export your data first if you want to keep a copy.

Can't access the app?

If you cannot access the FitHelix app, you can request account deletion by email:

  1. Send an email to [email protected]
  2. Use the email address registered with your FitHelix account
  3. Set the subject line to “Account Deletion Request”

We will verify your identity and complete your request within 30 days.

Questions?

Contact [email protected] for any questions about account deletion or your data rights.